Last updated: September 2026
Decorative Craftwork respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website or purchase our products.
1. Information We Collect
When you browse our website, contact us or place an order, we may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and transaction information
- Information you provide when contacting us
- Information relating to bespoke or personalized orders
We may also automatically collect limited technical information, such as your IP address, browser type, device information and pages visited.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Communicate with you about your orders
- Respond to enquiries and customer-service requests
- Process bespoke or personalized requests
- Improve our website, products and services
- Maintain website security
- Comply with legal and accounting obligations
- Send marketing communications where you have given appropriate consent
3. Payments
Payments may be processed through third-party payment providers. Decorative Craftwork does not normally store your complete payment-card details on its own servers.
Payment providers process your information according to their own privacy policies and security practices.
4. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and, where applicable, support marketing activities.
For more information, please see our Cookie Policy.
5. Sharing Your Information
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Delivery and shipping providers
- Website hosting and technical service providers
- Analytics or marketing providers
- Professional advisers
- Government authorities or law-enforcement bodies where legally required
We do not sell your personal information.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records and meeting legal obligations.
7. Your Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain information in a portable format
To exercise a privacy right, please contact us using the details below.
8. Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Decorative Craftwork
Email: contact@decorativecraftwork.co.uk
Address: Zone Industrielle Sidi Ghanem,
Marrakech, 40000
Morocco
