Last updated: September 2026
These Terms & Conditions govern your use of the Decorative Craftwork website and the purchase of products from us.
By using our website or placing an order, you agree to these terms.
1. About Us
This website is operated by:
Decorative Craftwork
Email: contact@decorativecraftwork.co.uk
Address: [your business address]
2. Products
We create and sell handcrafted wooden products, including decorative objects, boxes, furniture and bespoke pieces.
Because many of our products are handmade, natural variations in:
- Wood grain
- Colour
- Texture
- Pattern
- Small natural markings
are normal and should not be considered defects.
Product photographs are intended to provide a representation of the product. The appearance of natural wood may vary from one piece to another.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions and prices are accurate.
However, handmade products may have minor variations resulting from the nature of the materials and the manufacturing process.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation will normally be sent to the email address provided during checkout.
We reserve the right to refuse or cancel an order where there is a genuine reason, including:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent activity
- Inability to fulfil the order
If we cancel an order after payment has been made, we will arrange an appropriate refund.
5. Prices and Payment
All prices displayed on the website are stated in the applicable currency and may be changed without prior notice.
Any applicable taxes, duties or additional charges will be communicated where required.
Payment must be completed using the payment methods available at checkout.
6. Shipping
Delivery times shown on the website are estimates unless expressly stated otherwise.
Delivery times may be affected by:
- Product preparation
- Bespoke production
- Carrier delays
- Customs procedures
- International shipping conditions
Customers are responsible for providing accurate delivery information.
7. International Orders
For international deliveries, the customer may be responsible for customs duties, import taxes or other charges imposed by the destination country, unless otherwise stated at checkout.
Customers should check the applicable import requirements before placing an international order.
8. Returns and Cancellations
Our return and cancellation policies are subject to the consumer laws applicable to your order and place of residence.
Standard products may be eligible for return where applicable.
Customized, personalized or bespoke products may be excluded from cancellation or return where permitted by applicable law.
Please contact us before returning an item so that we can provide the appropriate instructions.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us as soon as possible and provide photographs and details of the issue.
We will assess the issue and provide an appropriate solution in accordance with applicable law.
10. Bespoke Orders
Bespoke products are created according to the customer’s requirements.
Before production begins, we may confirm details such as:
- Dimensions
- Wood type
- Finish
- Design
- Personalization
- Engraving
- Other specifications
Once production has started, changes or cancellations may not be possible where permitted by applicable law.
11. Intellectual Property
All content on this website, including photographs, text, logos, graphics, designs and branding, belongs to Decorative Craftwork or its respective licensors unless otherwise stated.
You may not reproduce, distribute or commercially use website content without prior written permission.
12. Website Use
You agree not to use the website:
- For unlawful purposes
- To attempt unauthorized access to our systems
- To interfere with website operation
- To introduce malicious software
- To copy or misuse website content
13. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, Decorative Craftwork is not responsible for losses resulting from circumstances beyond our reasonable control.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be published on this page.
15. Applicable Law
These Terms & Conditions are subject to the laws applicable to the business and the customer’s transaction, subject to any mandatory consumer protections that apply in the customer’s country.
16. Contact
For questions regarding these Terms & Conditions, please contact:
Decorative Craftwork
Email: contact@decorativecraftwork.co.uk
Address: Zone Industrielle Sidi Ghanem,
Marrakech, 40000
Morocco
